Due to multiple requests from authors and due to the holiday period coming up, we have decided to extend the submission deadline to January 12, 2014


The Second IEEE/IFIP International Workshop on Quality of Experience Centric Management (QCMan)  will be held in conjunction with IEEE/IFIP NOMS 2014 in Krakow, Poland, from May 5-9, 2014. The workshop is sponsored by the IEEE Communications Society (ComSoc) and supported by the Klagenfurt University and Ghent University-iMinds. The workshop is endorsed by the Technical Committee on Network Operations and Management (CNOM).

In recent years, the Internet has evolved from a pure packet forwarder to a provider of complex and high demanding services and applications (e.g., video, voice, on-line gaming, cloud applications). These services and applications are typically managed through a set of Quality of Services parameters (e.g. packet loss, delay, jitter).  However, it is widely agreed that the management of these services and applications should be centered on their quality as perceived by the end user: the Quality of Experience (QoE). However, this QoE centric management is greatly challenged in today’s Internet by (i) the stringent QoE requirements of the supported services and applications (e.g., timing constraints, loss intolerance) and users (e.g., unpredictability of user behavior, request for high quality services), (ii) the plethora of service consumption possibilities (e.g. for video: live vs on-demand, managed vs over-the-top), (iii)  the inherent complexity of services and applications which can be offered to users in several ways to reach the same QoE level and (iv) the difficulty in assessing the quality as perceived by the end user also due to insufficient insight in the psychological and sociological factors of the service and application consumption.

QCMan 2014 aims at providing an international forum for researchers addressing these challenges. QCMan 2014 will combine original full paper presentations with a motivating keynote to thoroughly explore this challenging topic

Important dates

  • Abstract registration deadline: December 7, 2013  January 12, 2014
  • Paper submission: December 15, 2013 January 12, 1014
  • Final version of papers due: March 1, 2014
  • Workshop date: May 9, 2014


This workshop is sponsored by the FP7 Network of Excellence Flamingo